Refunds & Replacement
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Your satisfaction is our #1 priority. For any defective products, send us an e-mail at firstname.lastname@example.org for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item. We will reship your order at no cost. There is no need to return the wrong or defective item.
- Design error: wrong design compared to information provided by customers on our site.
- Bad quality: blurry image/print.
- Exceeded shipping time: If you do not receive the order within the timeframe.
- Damage during shipment.
What should you do? Contact us within 30 days since you get your items and provide us necessary information
1. Your order/invoice ID
2. In case you get wrong item/ damaged item please send us a picture of the item you received via email email@example.com
We do not process a refund/reprint in the following cases:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and
your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).
- If 30 days have gone by since you get your items.
- Item tracking information showing “returned to sender” because customers did not collect per instruction through emails or instruction of post office notice => Either 50% refund or Discount 50% for replacement order (please email for further instructions).
We do not accept return if the order was not damaged during shipment or defected in production.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.